Frequently Asked Questions

ChatCart Pro is a WordPress/WooCommerce plugin that replaces the standard checkout flow with a WhatsApp-powered experience. When a customer clicks the order button on a product page, a pre-filled WhatsApp message opens containing the product name, variation, price, and any checkout fields you configured. The customer sends the message to your WhatsApp number and you confirm the order manually. No payment gateway required.

Yes. ChatCart Pro is built on top of WooCommerce and requires it to be installed and active. It hooks into WooCommerce product data (name, price, variations) to build the WhatsApp message. WooCommerce itself is free and available from the WordPress plugin directory.

ChatCart Pro requires WordPress 5.8 or higher, WooCommerce 6.0 or higher, and PHP 7.4 or higher. It is also compatible with WooCommerce High-Performance Order Storage (HPOS), so your store is ready for future WooCommerce versions.

No, a regular personal WhatsApp account works fine. That said, a WhatsApp Business account is recommended for store owners because it lets you set a business name, hours, automatic replies, and a product catalog. ChatCart Pro works with both. You just need a valid phone number with WhatsApp activated.

Yes. The plugin uses wa.me links, which are WhatsApp's official click-to-chat format. When a customer clicks the button on desktop, WhatsApp Web opens automatically if they have it set up. On mobile, the WhatsApp app opens directly. This works for both personal and Business accounts.

Clicking the button opens WhatsApp (or WhatsApp Web on desktop) with a pre-filled message containing the product name, selected variation, price, quantity, and any information collected in your custom checkout form (name, address, CPF, payment method, etc.). The customer reviews the message and taps Send. You receive the order in your WhatsApp inbox and confirm it manually.

Yes. Under ChatCart Pro → Checkout Fields in your WordPress admin, you can enable, disable, reorder, and rename the form fields shown before the WhatsApp button. Available fields include first name, last name, phone, email, address, city, state, postcode, country, CPF (for Brazilian stores), and custom payment method selection. Each field can be marked as required or optional.

Number routing lets you send orders from different WooCommerce categories to different WhatsApp numbers. For example, if you sell both clothing and electronics, you can route clothing orders to your main number and electronics orders to a specialist. Go to ChatCart Pro → Settings → Routing to assign numbers per category. If a product is in multiple categories, the first matched rule applies.

The floating button is a fixed WhatsApp button that appears in the corner of every page on your store (not just product pages). You can configure the position (bottom-left or bottom-right), the pre-filled message, which pages to show it on, and a mobile bottom margin, useful when your theme displays a navigation bar at the bottom of the screen on mobile. It links directly to your WhatsApp without a checkout form, making it ideal for general inquiries and customer support.

Yes. Under ChatCart Pro → Payment Methods, you can add as many custom payment options as you like, for example "Cash on Delivery", "Bank Transfer", "PIX", etc. These appear as a selectable list in the checkout form and the chosen method is included in the WhatsApp order message.

ChatCart Pro tracks every click on your WhatsApp order buttons and stores it in a dedicated database table. The analytics page (ChatCart Pro → Analytics) shows you total clicks, clicks per product, and a timeline chart. This helps you identify which products drive the most WhatsApp engagement. Data is stored locally in your WordPress database with no third-party tracking.

Yes. In ChatCart Pro → Settings → General, you can edit the message template using available placeholders: {product_name}, {variation}, {price}, {quantity}, {store_url}, and any active checkout field values. The message is URL-encoded automatically before being passed to wa.me.

Yes. ChatCart Pro uses WooCommerce's standard action hooks (woocommerce_after_add_to_cart_button, woocommerce_single_product_summary, etc.) which are supported by virtually all WooCommerce-compatible themes including Storefront, Astra, OceanWP, Flatsome, Divi, Avada, and GeneratePress. If you use a theme with a heavily customised product template, you can also add the button manually via a shortcode or PHP snippet.

Yes, with both page builders. The WhatsApp button appears on the standard WooCommerce single product page regardless of which builder you use for other pages. If you build product pages directly with Elementor Pro's WooCommerce widgets, the button hooks are still respected. There is no dedicated Elementor widget yet, but a shortcode is available for manual placement.

ChatCart Pro manages its own custom checkout form (shown before the WhatsApp button) independently of WooCommerce's native checkout page. It does not modify the standard checkout page, so plugins like WooCommerce Checkout Field Editor or Checkout Manager Pro should not conflict. If you notice any issue, contact support and we will investigate.

Yes. ChatCart Pro's button is rendered server-side via WooCommerce hooks and does not rely on any session data that would be affected by page caching. The analytics click tracking uses a lightweight AJAX call that bypasses cache. We recommend excluding the plugin's AJAX endpoint from cache rules if you use aggressive full-page caching.

Yes. ChatCart Pro is designed with Brazilian stores in mind — it includes a native CPF field option in the checkout form, which works alongside or independently of the Brazilian Market for WooCommerce plugin. Both plugins operate in different areas and do not conflict.

Yes. For variable products, the WhatsApp message automatically includes the selected variation (size, color, etc.) and the variation-specific price. The button only becomes active after the customer selects all required attributes, matching standard WooCommerce behaviour.

ChatCart Pro is a one-time payment of $69 USD. There are no monthly or annual fees. You pay once and use the plugin indefinitely, including all future updates released for your major version.

It is a one-time payment. You will never be charged again after your initial purchase. This includes all bug fixes, security patches, and feature updates. No credit card on file, no auto-renewals.

Each license covers a single WordPress installation (one domain). If you need the plugin on additional stores, purchase an additional copy at $69 each. There are no multi-site bundles at the moment.

Yes. Your purchase includes all future updates indefinitely. Simply download the latest version from your account page and upload it via the WordPress plugin updater. Major version upgrades (e.g. v2 → v3) that represent a full rewrite may require a discounted upgrade purchase, though this has not happened yet and you will be notified well in advance.

We offer a 7-day money-back guarantee. If ChatCart Pro does not work on your store and our support team cannot resolve the issue within that window, we will refund your purchase in full, no questions asked. Refunds are not available after the 7-day window or if you simply changed your mind after a successful installation.

After completing your purchase you will receive an email with a download link and your license key. The email is sent automatically within a few minutes of payment. Check your spam folder if it does not arrive. You can also log into your account at veloryntech.com to download the latest ZIP file at any time.

Send an email to support@veloryntech.com with your license key, your WordPress and WooCommerce versions, and a description of the issue. If relevant, include screenshots or a link to your product page. The more detail you provide, the faster we can help.

We typically reply within 24 hours on business days (Monday–Friday, UTC-3). Tickets received on Friday evening or over the weekend may be answered on Monday. Complex issues requiring investigation may take up to 48 hours for a full resolution.

Support is provided exclusively via email at support@veloryntech.com. We do not offer live chat, phone support, or WhatsApp support at this time. Email allows us to keep a clear record of your issue and provide thorough, tested answers.

Your purchase includes 6 months of priority email support. After that period, the plugin continues to work indefinitely but support responses may be slower. You can renew support access at a reduced rate if needed.

In your WordPress admin, go to Plugins → Add New → Upload Plugin. Select the chatcart-pro.zip file you downloaded after purchase and click Install Now. After activation, go to ChatCart Pro → Settings to enter your WhatsApp number and configure the plugin. The WhatsApp button will appear on all WooCommerce product pages immediately.

Yes. ChatCart Pro is fully internationalised using WordPress's standard translation system (gettext). All strings are translatable via .pot/.po/.mo files. You can use Loco Translate or WPML to create your own translation directly from the WordPress admin without editing any code.

Yes. The admin UI and frontend button respect WordPress's RTL mode. When WordPress detects an RTL language, the plugin's CSS automatically mirrors the layout. The WhatsApp message itself supports any language and character set since it is plain text passed through a URL.

By default, uninstalling ChatCart Pro removes the plugin files but leaves your settings and analytics data in the WordPress database (wp_options entries and the wp_ccp_clicks table). This is intentional so you don't lose data on accidental removal. If you want a clean uninstall that removes all data, enable the "Remove data on uninstall" option in Settings → Advanced before deactivating.

ChatCart Pro does not collect or transmit any data to external servers. All analytics data (click counts, timestamps, product IDs) is stored locally in your WordPress database. The checkout form fields you configure collect customer data on your own server, and you are responsible for disclosing this in your privacy policy. The plugin includes a privacy policy snippet you can add to your site's policy under Settings → Privacy.